Join the pilot

Omnichannel helpdesk · Hosted in the EU

Support where humans and AI work as one team.

Email, web chat, WhatsApp, Messenger, Instagram, Telegram and phone calls land in one inbox as tickets. AI agents draft, triage and answer next to your people — and hand over the moment a human is needed.

Join the pilot program See how AI fits in
  • 14-day trial, no card
  • 7 languages
  • 10 AI platforms supported

Every conversation becomes a ticket — same rules, same SLA, same history

  • Email
  • Web chat
  • WhatsApp
  • Messenger
  • Instagram
  • Telegram
  • Phone (WebRTC / SIP)

Everything a support team needs, in one place

Built on the proven ticket model of a long-running helpdesk, rebuilt for real time and many channels.

One real-time inbox

Email and messaging in one place, updated live. Agent availability, capacity limits and automatic distribution of new chats to whoever is free.

Phone with screen pop

A browser softphone connected to your own PBX. On every call you instantly see the caller, their company and open tickets. Missed call? It becomes a ticket.

SLA that respects your calendar

Response and resolution targets per channel, business hours per time zone, public holidays for 100+ countries, and multi-level escalations.

Automation without code

Inbound rules, triggers, macros, auto-close and autoresponders. Conditions like “changed to” and regex, combined with ALL / ANY.

Customer portal on your domain

yourcompany.yoter.com or support.yourcompany.com, with your logo and colours. TLS certificates issued automatically.

Search that understands

Full-text across tickets, notes and contacts, accent-insensitive — plus semantic search: “tickets about delivery problems”.

Your sending domain

Connect forwarding, Gmail or Microsoft 365 mailboxes. Replies go out from your own domain; spam is filtered on the way in.

One customer, every channel

Merge a contact's email, WhatsApp and Messenger identities into one profile with a shared history. Meta's 24-hour window handled for you.

Readable ticket numbers

IDs like KXTAB-210-1 — easy to say on the phone, with a check digit that catches typos.

AI agents as co-operators, not hidden features

Each AI agent has a name, a role and permissions, and shows up in the history like any teammate. You decide how far it goes — per department and per type of action.

Ask AI, any time

  • Summaries and reply drafts in the tone and language you choose
  • Two-way translation, original always visible
  • Similar resolved tickets and knowledge — with sources cited
  • Data extraction from emails and attachments
  • Actions in your systems through MCP: “check order 1234”
  • Live call transcription with in-call suggestions and a post-call summary

Clean handover to humans

When confidence is low, the customer asks for a person, sentiment turns negative or the topic is sensitive, the AI hands over with a note: what was asked, what was tried, what's missing, and a proposed reply.

N0
Off

AI does nothing.

N1
Assistant

Only when a person asks.

N2
Copilot

Proactive summaries, triage and drafts. The default.

N3
With approval

Prepares replies and actions; a human approves.

N4
Supervised autonomy

Acts alone; humans watch live and review samples.

Refunds, cancellations and other irreversible actions always need human approval. Ticket content is treated as data, never as instructions. If an AI provider fails, tickets simply go to people.

Bring the AI you already use

Use Yoter's built-in agent on the model of your choice, or let agents built elsewhere work inside Yoter. Bring your own keys, set budgets, define fallback chains.

  • Anthropic Claude
  • OpenAI
  • Google Gemini / Vertex AI
  • Microsoft Azure AI Foundry / Copilot Studio
  • Amazon Bedrock
  • Salesforce Agentforce
  • IBM watsonx Orchestrate
  • Mistral AI
  • LangGraph / CrewAI
  • Open-weight models (Llama, Qwen, DeepSeek…)
MCPYoter is an MCP server for your agents and an MCP client for your tools.
A2ADelegate tasks to external agents and receive tasks from them.
OpenAI-compatibleAny model or gateway that speaks the API, including self-hosted.

Product names are trademarks of their respective owners. Listing indicates technical compatibility, not partnership.

Simple per-seat plans

Priced per agent per month, in EUR, USD or GBP. AI agents are not seats — AI usage is billed as credits. Going over a limit never stops incoming mail or chats.

Starter

For small teams getting started

  • 1–10 seats, 3 mailboxes
  • Web chat + 1 messaging channel
  • 1 phone system
  • 1 native AI agent, up to N3
  • Portal on yourcompany.yoter.com

Professional

For growing businesses

  • Unlimited seats, 20 mailboxes
  • All channels, 10 connections
  • 5 phone systems
  • 5 AI agents, all 10 connectors, BYOK
  • Portal on your own domain
  • Full API and MCP server

Enterprise

For large companies with security requirements

  • From 25 seats, unlimited everything
  • SAML SSO, SCIM, IP restrictions, custom roles
  • 3-year audit log with export
  • Annual billing, card or invoice
  • Dedicated manager, contractual SLA

Pricing will be announced at public launch. Every plan starts with a 14-day trial, no card required.

Your data stays yours

Own infrastructure, EU region

Yoter runs on its own servers in the EU. Data is encrypted in transit and at rest, with encrypted off-site backups.

GDPR by design

DPA at sign-up, public sub-processor list, per-contact export and right to be forgotten. Also built for UK GDPR and CCPA.

Transparent AI

Customers always know when they're talking to an AI. Every AI call is logged with cost, outcome and the human decision on it.

Strict tenant isolation

Isolation enforced in the database itself, two-factor authentication, revocable sessions and an exportable admin audit log.

Where we are

Yoter is in development and ships in four stages, each tested end-to-end with pilot customers. Public launch follows stage four.

  1. M1 · Email + messaging helpdeskMailboxes, all messaging channels, real-time work, softphone, SLA, automation, search.
  2. M2 · Mixed operationAI agents as operators, Ask AI, handover, triage, knowledge, live call assist, portal, MCP server.
  3. M3 · EnterpriseAll AI connectors, SAML, SCIM, IP restrictions, custom roles, 7 languages.
  4. M4 · Commercial launchPlans, Stripe billing, AI credits, GDPR / CCPA tooling.

Yet One Tool, Every Request

Yet One Tool Everyone Requires

Yes, yet another tool — but the last one your support team needs. Email, WhatsApp, Messenger, Instagram, Telegram, web chat or a phone call: every request lands in the same place, handled by people and AI working as one team.

Become a pilot customer

We are selecting a small group of companies to use Yoter free of charge during the pilot and shape the product with us.

Write to hello@yoter.com